We like to think of Peligoni as a home away from home. Providing a warm welcome, being a go-to for our guests and knowing all there is to know, our guest relations team are the perfect hosts. The level of pride they take is second to none and they make hard work and challenging situations look effortless.
As the Guest Relations Manager, you will lead a small team dedicated to delivering an exceptional guest experience. Acting as the face of the club, you will ensure all guest queries and concerns are addressed efficiently while proactively engaging with guests to enhance their stay. This role goes beyond a traditional reception position – you and your team will be on the front lines of guest interactions, offering recommendations, building relationships, and creating a welcoming atmosphere. You will also oversee key administrative and reception tasks, ensuring smooth day-to-day operations.
Our Guest Relations team are responsible for checking in our guests when they arrive, explaining how the club works and coordinating with villa managers to get them to their holiday accommodation in good time. They will interact with guests on a daily basis ensuring that they are enjoying their stay and dealing with any complaints and queries quickly and effectively.
Other responsibilities include managing bookings for services such as our treatment rooms, water skiing and tennis coaching, as well as actively promoting excursions including charters of our vintage yacht, Odyssey, and our weekly trip to the famous Shipwreck site. The team will also ensure that all guests know what is happening in the club each day and communicate any changes to our activity agenda in good time.
Our Guest Relations team will know absolutely everything there is to know about the club and the local area, giving them the confidence to make valuable recommendations and suggestions that will allow our guests to thoroughly enjoy their holiday with us.
We are looking for an experienced manager to lead and develop a team who can provide a warm welcome as well as deliver a consistently high standard of service in what can often be a high-pressure environment.
Key Responsibilities
- Lead and motivate the Guest Relations team to deliver a high standard of hospitality and service
- Proactively engage with guests throughout their stay, building relationships and ensuring they have everything they need
- Act as a knowledgeable resource for all club facilities and the local area, providing personalised recommendations
- Respond efficiently to guest concerns and complaints, ensuring swift resolution and guest satisfaction
- Oversee the day-to-day operations of the reception area, ensuring it is welcoming, professional, and well-maintained
- Ensure all check-ins and check-outs are handled smoothly, briefing guests on club facilities and services
- Manage bookings for club services, including treatment rooms, watersports, and excursions
- Monitor and communicate daily activity schedules, ensuring guests are aware of any changes
- Prepare guest bills and process payments efficiently
- Maintain accurate records of guest preferences and feedback for continuous service improvement
- Liaise with villa owners and managers to address any accommodation-related issues
- Coordinate effectively with other departments to ensure seamless guest experiences
- From time to time you will be required to take on additional tasks and duties relating to the smooth running of the club
Abilities & Expectations
- Excellent interpersonal skills with a warm and friendly approach
- Strong attention to detail
- Highly organised, proactive and flexible
- Be able to communicate effectively
- Ability to multitask and remain calm under pressure
- Problem-solving ability to resolve issues as they arise
Essential Requirements
- A minimum of 3 years experience in a similar customer facing, administrative role
- Proven experience in a supervisory or managerial position is desirable
- Strong written and verbal communication skills
- Strong numeric, administrative and organisational skills
- Strong IT skills
- Proven hospitality experience
- Available for the full season (May – October)
- A full driving license is desirable
- EU/UK Passport Holder
READY TO JOIN OUR TEAM?
Please note you must be available from early May until early November